Order Tracking

How to Track Your Order

Once your order is shipped from our suppliers' warehouses, we will send you a shipping confirmation email containing your tracking number.

You can follow your delivery in two ways:

• Using the tracking number: Copy the tracking number from your shipping confirmation email and use it on the carrier's tracking website.
• Via your account: Signed-in customers can also view their order status and tracking details by going to Account > Orders.

Shipping Times

We provide free shipping to every country we deliver to. Most orders arrive within 7 to 20 business days, though shipping to remote areas can take up to 30 business days.

What to Do If Your Order Is Late

If your order has not arrived after 20 business days, please contact us. We will either re-send your order or refund your payment in full.

When contacting us about a late order, please keep the following in mind:

• Always include your order number so we can locate your details quickly.
• Contact us by email at [email protected] or through our contact form at /contact.
• We do not publish a phone number. All inquiries are handled via email or our contact form, and we usually reply within 1 business day.