Frequently Asked Questions - ModongCup

Product FAQs

• 12V or 24V - which car cup do I need?

  Cars use a 12V socket; trucks and some motorhomes use 24V. Many of our car cups work on both - the product options show the voltage.

• Do the USB and rechargeable cups boil water?

  No. USB and rechargeable cups keep drinks warm (about 55°C). To boil water on the road, choose a car heating cup.

• Is it safe to use a car heating cup while driving?

  Keep the cup in the cup holder while it heats and only open or pour once you have stopped. Unplug it when you leave the car.

• What are they made of?

  Inner liners are 304 or 316 stainless steel or pure titanium, as listed in each product's specifications.

Ordering & Payment

• What payment methods do you accept?

  We accept Visa, Mastercard, American Express and PayPal. All payments are securely processed by Stripe and PayPal. We never see your full card numbers. We do not offer buy now, pay later options (such as Afterpay or Klarna).

• How do I track my order?

  Once your order ships, we will email you a tracking number. You can use this tracking number on the carrier's website. If you are a signed-in customer, you can also view your orders under Account > Orders.

Shipping & Delivery

• How much is shipping and how long does it take?

  Shipping is free to every country we deliver to. Orders are sent directly from our suppliers' warehouses with tracking. They usually arrive within 7–20 business days (and up to 30 business days for remote areas).

• What if my order has not arrived?

  If your order has not arrived after 20 business days, please contact us. We will either re-send your order or refund you in full.

Taxes & Duties

• Are taxes included in the price?

  Prices are shown in your local currency. Where we charge GST/VAT (including Australia, New Zealand, UK, EU, Switzerland, Norway, Singapore, Japan, Korea, and others), it is included in the shown price. For customers in Canada, GST/HST is added at checkout. For other countries, any import duties or taxes are charged by the destination country on delivery.

Returns & Refunds

• Can I return my order if I change my mind?

  Yes. Unused items in their original packaging can be returned within 14 days of delivery. Please note that the buyer pays return postage, and the return address may be overseas.

• What if my item is faulty, damaged, or incorrect?

  Please contact us by email with your order number and photos of the issue. We will arrange a refund or a replacement. Approved refunds are processed within 3 business days.

• What consumer guarantees apply?

  Your rights under the Australian Consumer Law (and your local consumer law) always apply.

Contact Us

ModongCup is operated by HYGGO PTY LTD (ABN 26 680 569 653), based in Melbourne, Victoria, Australia. Our business is governed by the laws of Victoria, Australia.

If you have any questions or need support, please contact us by email at [email protected] or use our contact form at /contact. We do not have a customer service phone line. We usually reply within 1 business day. Please make sure to include your order number when writing to us about an order.