About Us

Who Runs the Shop

ModongCup (modongcup.com) is operated by HYGGO PTY LTD (ABN 26 680 569 653), based in Melbourne, Victoria, Australia. Our business is governed by the laws of Victoria, Australia.

We value clear and friendly service. If you need to contact us, you can email our support team at [email protected] or use the contact form at /contact. We typically reply within 1 business day. Please remember to include your order number when writing to us about a purchase.

What We Sell

We help you enjoy hot water and warm drinks wherever you go. Our online store features a curated selection of portable drinkware and mobile warming gear, including:

• Portable heating cups
• 12V/24V car kettles
• USB bottle warmers
• Insulated flasks

How Orders Are Fulfilled

To provide you with the best prices and free worldwide shipping, we work directly with our suppliers:

• Free Shipping: We offer free shipping to every country we deliver to.
• Direct Delivery: Orders are dispatched directly from our suppliers' warehouses with tracking.
• Delivery Times: Shipments usually arrive within 7–20 business days, though remote areas can take up to 30 business days. We will email you a tracking number as soon as your order ships, which you can use on the carrier's site. Registered customers can also track their packages under Account > Orders.
• Our Guarantee: If your order has not arrived after 20 business days, please get in touch with us. We will either re-send your order or issue a full refund.